Terms of Service

Last updated: October 7, 2026

Agreement to Terms

These Terms of Service form an agreement between you and IT Brains SASU, a company registered in France, operating under the brand "ProofAge" ("ProofAge", "we", "us"). By accessing or using ProofAge services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

IT Brains SASU is a French SASU (a simplified joint-stock company with a single shareholder), registered under SIREN 991 773 300 (RCS Paris), with its registered office at 61 rue de Lyon, 75012 Paris, France and a share capital of €30,000. VAT number: FR15991773300.

Description of Services

ProofAge provides age and identity verification services through a REST API, SDKs, store apps and a hosted web flow. We offer the following checks:

  • Facial age estimation — a selfie with a liveness check that estimates whether a person meets an age threshold. No identity document is required. If the face is inconclusive, the check falls back to an ID document at no extra cost.
  • Age verification by ID — age is confirmed from an identity document combined with a liveness selfie.
  • Identity verification (KYC) — identity verification using an identity document and a liveness selfie, which extracts and validates personal data from the document.
  • EUDI Wallet age verification (beta) — age is confirmed from an EU digital identity wallet.

Private and Protected modes

Each verification runs in one of two modes, which you choose:

  • Private — nothing is remembered: photos, video and document images are deleted immediately after the decision.
  • Protected — remembers, to protect: switches on the face blocklist, device blocklist and duplicate detection.

Identity verification (KYC) runs only in Protected mode, and EUDI Wallet age verification runs in Private mode. How long data is kept in each mode is set out in our Privacy Policy and Data Processing Agreement.

All flows include webhook notifications, API access, and white-label customization options.

Account Registration

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be at least 18 years of age
  • Represent a legitimate business entity
  • Notify us immediately of any unauthorized access

You are responsible for all activities that occur under your account.

Business Use Only

ProofAge services are provided only to businesses and professionals acting in the course of their trade, business, or profession. They are not offered to consumers.

By registering for or using the services, you represent and warrant that:

  • You are acting in the course of a business, not as a consumer, and will use the services for business purposes only
  • You are a registered business or an individual acting for business purposes (such as a sole trader)
  • The account, billing, and tax details you provide, including any VAT or tax identification number, are accurate and belong to the business on whose behalf you act

To the extent permitted by applicable law, rights that apply only to consumers, including statutory cancellation or withdrawal rights, do not apply to these terms.

Where we are required to charge VAT, GST, or a similar tax, it is shown on your invoice. Where a cross-border supply falls under reverse-charge or self-assessment rules, you are responsible for accounting for that tax in your jurisdiction. If you do not provide a valid tax identification number, we may charge tax at the applicable rate.

Acceptable Use Policy

You agree not to use ProofAge services to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or conduct security attacks
  • Attempt to bypass or interfere with our verification processes
  • Use our services for discriminatory purposes
  • Resell or redistribute our services without authorization
  • Scrape, reverse engineer, or extract data from our platform

API Usage and Rate Limits

When using our API:

  • You must implement proper error handling and retry logic
  • Rate limits apply based on your subscription plan
  • API keys must be kept secure and not exposed publicly
  • HMAC signatures must be correctly implemented for authentication
  • Webhook endpoints must respond within 30 seconds

Pricing and Payment

Our services are billed per verification, on a usage basis with a monthly minimum. Each check has its own price per verification, shown on our pricing page and in the Billing section of your dashboard. The price does not depend on the mode (Private or Protected).

What is billed:

  • A verification is billed once, when it reaches a decision (approved or declined)
  • A resubmission that ProofAge requests during a verification (for example, because of glare or blur) is not billed again
  • Abandoned or expired verifications are free
  • Test mode is free

Free verifications and the monthly minimum:

  • Your account starts with 500 free live verifications, with no time limit and no payment card required
  • After the free verifications, a minimum of $30 per month applies, and your usage counts toward it. If your usage for the month is below the minimum, the difference is charged as an adjustment
  • Billing is calculated for each calendar month (1st through the last day) and invoiced after the month ends
  • The monthly minimum applies in full from the first calendar month in which billing starts, including partial months

Refunds and other terms:

  • 30-day money-back guarantee: if you are not satisfied, you can ask for a full refund of your first payment within 30 days of that payment by writing to support@proofage.net
  • Except for this money-back guarantee, or where these terms state otherwise, all fees are non-refundable
  • Prices are subject to change with 30 days notice
  • Failed payments may result in service suspension
  • If you use ProofAge through a store app (the Shopify app, the WooCommerce plugin or the PrestaShop module), that app is billed by its marketplace, under the marketplace's own terms and pricing

You authorize us to charge your payment method for all fees incurred.

Service Level Agreement (SLA)

We strive to maintain:

  • 99.9% uptime for our API services (excluding scheduled maintenance)
  • Average response time under 500ms for API requests
  • End-to-end verification time, at the 95th percentile, under 9 seconds for Facial age estimation and under 19 seconds for Identity verification (KYC)

Data Processing and Privacy

By using our services, you acknowledge that:

  • You have obtained necessary consents from end users for data processing
  • You will comply with all applicable data protection laws
  • ProofAge acts as a data processor on your behalf
  • You are responsible for your users' data rights requests

In turn, ProofAge commits that:

  • You retain all rights to the data you and your end users submit; we process it only to provide the services, prevent fraud, and meet our legal obligations
  • We do not sell or rent this data, or use it for advertising or marketing
  • We do not use this data to train or fine-tune machine-learning models, and our sub-processors may not use it to train theirs

Our Data Processing Agreement forms part of these terms and governs how we process personal data on your behalf. See our Privacy Policy for details on how we handle data.

Intellectual Property

All content, features, and functionality of ProofAge services are owned by us and protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services in accordance with these terms.

Customer References

By accepting these terms, you allow us to name you as a ProofAge customer without asking for further permission. We may show your company or product name and logo on our website, including the homepage and customer lists, and in sales materials, presentations, investor materials, and public announcements about ProofAge.

This permission applies only once you are a customer, meaning either:

  • You are on a paid plan and billing for your account has started, or
  • We have accepted you into one of our programs, such as the Startup Program or the Nonprofit Program, in which case we may also name you as a participant in that program

Registering, testing in test mode, or using the free verifications does not make you a customer for this purpose. If you try ProofAge and leave without starting a paid plan or joining a program, we will not name you. We also do not name you if you use ProofAge as an individual, such as a sole trader working under your own personal name; this permission covers companies and named brands.

When we name you:

  • We state only that you use ProofAge or take part in a program. Quotes, testimonials, case studies, and press releases about you need your separate approval
  • We never disclose your verification volumes, pricing, integration details, or any data about your end users
  • We will not reveal a product you have not announced publicly. Before your public launch, we name you only if your company or product is already public
  • We follow any reasonable brand or logo guidelines you send us
  • Your names, logos, and trademarks stay yours. This permission is non-exclusive, royalty-free, and limited to identifying you as a customer or program participant

This permission survives the end of your account or program for 12 months. During that time we may keep naming you as a company that has used ProofAge. After 12 months, we remove your name and logo from our website and stop using them in new materials.

You can also withdraw this permission earlier by writing to legal@proofage.net. We then remove your name and logo from our website and stop using them in new materials within 30 days. In either case, we do not have to recall materials that were already printed or distributed, or edit past announcements.

Warranty Disclaimer

ProofAge services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

Limitation of Liability

To the maximum extent permitted by law:

  • ProofAge shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid in the past 12 months
  • We are not liable for verification decisions you make based on our results
  • You are responsible for implementing additional security measures as needed

Indemnification

You agree to indemnify and hold ProofAge harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

Termination

We may terminate or suspend your account immediately, without prior notice:

  • For violation of these Terms of Service
  • For fraudulent or illegal activity
  • For non-payment of fees
  • At our discretion for business reasons

You may cancel your account at any time through the dashboard.

Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration.

Contact Information

For questions about these Terms of Service:

Email: legal@proofage.net

Support: support@proofage.net